Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our comprehensive shipping policy to ensure a smooth and transparent experience.
Order Processing
- Processing Time: Orders are processed within 3 business days of purchase. Orders will be shipped on the 3rd day, if not before.
- Business Days: Monday through Friday, excluding holidays.
Shipping Options
We offer the following shipping options:
- Standard Shipping – Affordable rates with reliable delivery.
- Priority Shipping – Expedited delivery for faster receipt.
- International Shipping – Available for select countries.
Shipping Costs
- Standard and Express Shipping: Calculated based on weight, package dimensions, and delivery location.
- International Shipping: Rates vary depending on destination and order size. Customers are responsible for any customs fees or import taxes.
Shipping Times
- Domestic (Standard): 5-7 business days.
- Domestic (Priority): 1-3 business days.
- International: 10-21 business days, depending on destination.
Returns and Refunds
I accept returns and offer refunds under the following conditions:
- Eligibility: Items must be undamaged, and in their original packaging.
- Return Window: Returns must be initiated within 30 days of receipt.
- Process: Contact me at shoplunagoddess@gmail.com for return instructions and a return label. Shipping costs for returns may apply.
- Refunds: Processed upon receiving and inspecting the returned items. Refunds typically take 3-10 business days to appear on your payment method depending on your financial institution.
Shipping Restrictions
- Geographical Limitations: I currently do not ship to P.O. boxes, or certain restricted countries.
- Prohibited Items: Certain products may be unavailable for international shipping due to local restrictions.
Order Tracking
- A tracking number will be provided once your order has shipped.
- Use the tracking link in your confirmation email to monitor your shipment progress.
Potential Service Interruptions
- Delays: In rare cases, weather events, holidays, or other unforeseen circumstances may cause shipping delays.
- Resolution: We will notify you promptly of any disruptions and work to resolve issues as quickly as possible.
Thank you for understanding and for choosing us. Should you have any questions about this policy or your order, please contact me at shoplunagoddess@gmail.com